Paid but not activated, or wrong amount

• If the amount does not match (short payment, overpayment, wrong token, or one payment made for two orders), activation will not happen automatically. The payment is recorded for manual review and will not be lost.
• If a manual adjustment is made and the amount received is insufficient, days will be granted proportionally to the amount received.
• If the top of the Orders page shows a notice that payment scanning is not currently running, do not pay yet. Wait until the notice disappears, then pay.

1. Find the order in My Orders and click “I paid, but it wasn’t activated.”
2. Paste the transaction hash or a block explorer link into the Transaction Hash or Link field.
3. In the Additional Notes field you may write where you paid from and how much you paid.
4. Click Submit for Review. We will verify against the on-chain record and activate your account, usually within one day. You will be notified of the result by message.